FAQ's

 

 

How does Baby Elephant Ears work? Chiropractor-inspired and mom-designed, Baby Elephant Ears can go wherever baby goes - stroller, swing, bouncer, changing table, wherever and whenever support is needed. Baby Elephant Ears is fully washable and requires no attachments, straps or special skills - just simple, loving use. 

By simply placing the pillow behind your baby's head and pulling the bottom of the Baby Elephant Ear lobes snugly under your baby's chin, you will give your baby superior head/neck support and encourage healthy, strong posture development. Take it with you wherever you go and repeat steps above! 

 

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What ages benefit most from Baby Elephant Ears? Recommended for ages 0-2 and beyond. However, Baby Elephant Ears can and should be used as long as it fits the child safely & securely. If you have questions about a special needs child or a custom order, please contact us. We'd love to help. 

Carseat safety resources:
Buckle Up Kids! Brochure - MN Child Passenger Safety Program 
http://www.car-safety.org/ 
http://www.buckleupkids.state.mn.us 
http://www.carseatsmadesimple.org 

Can I wash my Baby Elephant Ears? Absolutely! You don't think a mom of 4 would develop, let alone use, a product that wasn't fully washable, do you? Machine wash cold and warm dry is recommended. Do not bleach. 

What does ethically manufactured mean? Sometimes as parents, we want our purchases to mean something. Baby Elephant Ears is a product to fill a specific need for you as a parent; we wanted Baby Elephant Ears to do more than that. Finding a local manufacturer was a big part of that.  Baby Elephant Ears is committed to eco-conscious business :

  • Ethical, local manufacturing
  • Carbon-neutral, green website
  • Organic fabric selections with sustainable fill material made of bamboo/corn fiber.


What is your Return Policy? It is our goal for you to be completely satisfied with your purchase. You may return unused items within 14 days of delivery for a refund. If you would like to make a return or exchange:
Please contact us at returns@babyelephantears.com, and we will issue you a Return Authorization.

All items returned or exchanged must be in their original, un-used condition. We will need a copy or photo of the invoice you received in your package. We will also request a photo of the actual product you received. Once we receive a copy or photo of the invoice, we can begin the process of a return or exchange. Returns in their original condition will be credited as the purchase price minus shipping. Unfortunately, we cannot accept returns on items that have been washed or used. If items are not in their original condition, we cannot accept them and we will ask you to pay for the item(s) to be shipped back to you.

If your return is due to a defect or incorrect order, we will refund you the purchase price, including shipping, or exchange your order at no cost to you.
If your order was not an error on our part, and you would like to exchange it for something else, we will ask you to pay for the additional shipping in order to send your new item(s) out.

In the event that we mis-ship your order, we sincerely apologize and will work with you to fix our error in a timely manner. Please notify us immediately of the mistake by emailing or calling 763-203-4500. We will need a copy or photo of the invoice you received in your package. We will also request a photo of the actual product you received. Once we receive a copy or photo of the invoice, we can begin the process of correcting your order and make sure you receive the correct item.


What is your Shipping Policy? Once your order is received, you will receive an email confirmation regarding your purchase. Your item(s) will ship in 2-4 business days and should arrive in accordance to your chosen form of shipping. Baby Elephant Ears ships both USPS and UPS depending on the size and weight of your order. Unfortunately at this time, we are not able to email tracking numbers. Rest assured, we are tracking your packing from our end, to ensure a timely delivery.

Contact Us: Please email us if you have any other questions or feedback. We would be glad to hear from you!